Shipping & Delivery Policy

1. Commercial Fulfillment Overview

CunoPlus coordinates wholesale distribution and bulk cargo delivery across verified commercial channels. Orders are processed from our distribution hubs according to agreed minimum order quantities (MOQs) and carrier schedules.

2. Order Processing & Lead Times

Standard wholesale and bulk orders are verified and processed within 1 to 3 business days following invoice confirmation. Custom sourcing or high-volume freight shipments may require additional lead times specified in your commercial agreement.

3. Delivery Methods & Shipping Rates

Freight charges are calculated based on shipment weight, pallet count, destination, and selected delivery speed at the time of quotation:

• Standard Freight: Estimated delivery within 3 to 7 business days.
• Expedited Commercial Delivery: Estimated delivery within 1 to 3 business days.
• Custom Logistics / Direct Delivery: Arranged individually for enterprise accounts.

4. Order Tracking & Dispatch Confirmation

Once your consignment is dispatched, a shipping confirmation along with tracking details or Bill of Lading (BOL) information will be issued to your registered commercial account contact.

5. Freight Inspection & Claims

Upon receipt of shipment, recipients must inspect all outer packaging for visible damage or discrepancy before signing off with the freight carrier. Any damage claims or missing items must be reported to CunoPlus support within 48 hours of delivery.

6. Delivery Address Updates

Address updates or delivery rerouting must be requested prior to dispatch. Rerouting fees charged by freight carriers after dispatch will be the responsibility of the account holder.

7. Contact Logistics Support

For tracking inquiries or shipment updates, please contact our logistics team at:

Email: info@cunoplus.com
Support: Contact Us Page