Return & Refund Policy

1. Commercial Return Overview

At CunoPlus, we strive to ensure that all bulk orders and wholesale products meet high standards of quality. Due to the nature of commercial and B2B distribution, return requests are handled in accordance with agreed purchasing contracts and the terms outlined below.

2. Return Eligibility

Returns are accepted under the following specific conditions:

• Products received are damaged, defective, or structurally compromised during transit.
• Incorrect items or quantities were delivered against the confirmed purchase order.
• Return claim is filed within 7 business days of shipment delivery.

Items must remain in their original bulk packaging, unopened, and unused with all original tags or labels intact.

3. Non-Returnable Items

Unless damaged prior to receipt, the following categories are non-returnable:

• Custom-ordered or personalized private label merchandise.
• Clearance, closeout, or specially discounted bulk lots.
• Perishable goods or items subject to hygiene restrictions.

4. Return & Claim Process

To initiate a return or claim for damaged goods:

1. Contact our support team at info@cunoplus.com with your invoice/order number.
2. Provide clear photos or video footage showing the damaged package or wrong product.
3. Our commercial support team will review your request within 48 hours and issue a Return Authorization (RA) number along with return address details.

5. Refunds & Credit Notes

Once the returned shipment is inspected and verified at our distribution warehouse:

• Approved Claims: Refunds will be processed back to the original payment method or issued as store credit/credit note for future orders.
• Processing Time: Financial refunds typically reflect in your account within 5 to 10 business days depending on your banking institution.

6. Return Shipping Fees

If the return is due to our error (damaged, defective, or incorrect merchandise), CunoPlus will cover all freight and return shipment costs. For any discretionary returns approved by management, the buyer will be responsible for return logistics fees.

7. Contact Return Support

If you have any questions regarding a pending return or refund claim, please contact us at:

Email: info@cunoplus.com
Help Center: Contact Support Team